The State of Delaware Division of Revenue is looking to engage taxpayers and tax accountants in an effort to help review the state’s electronic filing options, presentation of these options, and overall ease of access to the systems. The state will be conducting a survey incorporating opinion questions geared at addressing these issues. In addition, the state would like to conduct a focus group with a select number of constituents to further explore the user experience when it comes to the state’s electronic options.
Ideally, the state would like to engage self-preparers and self-filers as they would be the most likely group to utilize all of the state’s first party filing options. The background of these self-preparers/filers does not necessarily need to be limited to any specific subgroup; we are more or less looking for a wide variety of people from diverse business backgrounds.
The focus of this exercise will be to review the state’s License Renewal, Online ACH Debit Payment System for Corporate Tentative Tax/Withholding Tax, and Online Gross Receipts Tax System.